Privacy Policy
This Privacy Policy explains how WhatsInPattaya.com (“WIP”, “we”, “us” or “our”) collects, uses, publishes, stores and shares personal information when you visit the website, contact us, submit or claim a listing, create an account or purchase a service.
1. Information We Collect
Depending on how you use the website, we may collect:
•Your name, email address, telephone number and other contact information.
•Account, login and listing-management information.
•Business, service or property information submitted for a listing.
•Photographs, logos, descriptions, documents and other uploaded content.
•Communications, enquiries, complaints and removal requests.
•Payment information, including payer name, payment amount, date, reference and bank-transfer confirmation.
•Technical information such as IP address, browser type, device type, operating system and approximate location.
•Website-usage information such as pages visited, links selected and interactions with forms.
•Information obtained from public business websites, social-media pages, maps, public directories and other publicly available sources.
We do not require or intend to collect sensitive personal information unless it is genuinely necessary and lawful. Users should not submit sensitive or private information unnecessarily.
2. How Information Is Collected
We may collect information:
•Directly from you when you use a form, email us, submit or claim a listing, upload content or purchase a service.
•Automatically when you use the website.
•From businesses, owners, authorised representatives and other users.
•From our hosting, security, analytics and technical service providers.
•From publicly available sources used to create or update directory listings.
3. How We Use Information
We may use personal information to:
•Operate, maintain and improve the website and directory.
•Create, review, publish, manage, correct and remove listings.
•Process listing claims and verify a person’s authority to manage a listing.
•Respond to enquiries, complaints and removal requests.
•Provide Premium and Featured Business listings and other requested services.
•Send payment instructions and confirm bank-transfer payments.
•Communicate about submissions, listings, accounts and services.
•Detect spam, fraud, abuse, security threats and unauthorised access.
•Analyse website usage and improve functionality and user experience.
•Maintain business, payment, accounting and administrative records.
•Establish, exercise or defend legal rights and claims.
•Comply with legal and regulatory obligations.
4. Grounds for Processing
Depending on the circumstances, we may process personal information because:
•It is necessary to provide a service or perform an agreement with you.
•You have requested that we take steps relating to a listing or service.
•It is necessary for our legitimate interests in operating, securing and improving the website and directory.
•You have provided consent where consent is appropriate.
•The information has been made publicly available and its use is reasonably connected with operating a public business directory.
•It is necessary to comply with a legal obligation.
•It is necessary to establish, exercise or defend legal rights.
5. Public Listings
Information submitted or collected for a business or property listing is intended for public display. Depending on the listing type, this may include a business name, address, map location, opening hours, description, photographs, contact information, website and social-media links.
Published information may be visible worldwide, indexed by search engines, displayed in search results and copied, cached or stored by third-party websites and services outside our control.
Removing information from WIP does not guarantee its immediate removal from search-engine caches, archived copies or third-party websites.
6. Information Obtained from Public Sources
We may create or update listings using information that businesses or individuals have made publicly available, including information found on official websites, public social-media pages, maps and other public directories.
Where public information relates to an identifiable individual, we use it only where reasonably connected with the operation of the directory, responding to enquiries, maintaining listing accuracy or protecting legitimate rights.
A business owner or affected individual may contact us to raise a concern or request removal by emailing [email protected].
7. Sharing of Information
We do not sell personal information.
We may share information where reasonably necessary with:
•Website hosting, maintenance, security, email and technical service providers.
•Analytics, mapping and other website-functionality providers.
•Banks, accountants and payment-related service providers.
•Professional advisers, insurers and contractors acting for us.
•Businesses or individuals where you ask us to facilitate a communication or service.
•Law-enforcement agencies, courts, regulators or public authorities where required or permitted by law.
•Another person or organisation involved in a sale, transfer or restructuring of the website or business, subject to appropriate safeguards.
Service providers are permitted to use information only as necessary to provide their services or comply with legal obligations.
8. Payments
Premium and Featured Business listing payments are currently made by bank transfer to our Thai bank account.
We may receive and retain information such as the payer’s name, account reference, payment amount, payment date and any payment confirmation supplied to us.
We do not request or process credit-card details through the website for these payments.
9. Cookies and Similar Technologies
The website may use cookies and similar technologies required for essential website functions, security, user sessions, saved preferences, analytics and embedded third-party features.
Some external features, including maps, videos, social-media content or analytics services, may place their own cookies or collect technical information according to their own privacy policies.
You may control or delete cookies through your browser settings and through any cookie controls made available on the website. Blocking certain cookies may affect website functionality.
10. International Processing
Some hosting, email, analytics, security, storage or other technical providers may process or store information outside Thailand.
Where information is transferred internationally, we take reasonable steps to use reputable providers and appropriate protections, taking into account the nature of the information and the service being provided.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including operating listings, maintaining records, responding to requests, resolving disputes and complying with legal obligations.
Retention periods may vary depending on the type of information:
•Published listing information may be retained while the listing remains active or relevant.
•Account and listing-management information may be retained while access remains active and for a reasonable administrative period afterwards.
•Enquiries, complaints and removal requests may be retained to document how the matter was handled.
•Payment and accounting records may be retained for the period required for accounting, tax and legal purposes.
•Technical and security logs may be retained for a reasonable period for security and troubleshooting.
•Information relevant to a dispute or legal claim may be retained until the matter and any applicable limitation period have ended.
Information may remain temporarily in backups after deletion from active systems.
12. Data Security
We use reasonable administrative and technical measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.
However, no website, communication method or storage system can be guaranteed to be completely secure. Users submit information and communicate electronically at their own risk.
13. Your Rights
Subject to applicable law and any relevant exceptions, you may have the right to:
•Request access to personal information held about you.
•Request correction of inaccurate or incomplete information.
•Request deletion or anonymisation of information.
•Object to or request restriction of certain processing.
•Withdraw consent where processing depends on consent.
•Request transfer of certain information where applicable.
•Raise a complaint with the appropriate data-protection authority.
To make a request, email [email protected] and identify the information or listing concerned.
We may request reasonable evidence of identity or authority before acting on a request. A request may be refused or limited where permitted by law, including where it would affect another person’s rights, interfere with legal obligations or compromise the establishment or defence of legal claims.
14. Information About Other People
If you submit personal information about another person, you confirm that you are authorised to provide it and that you have any permission or lawful basis required for its intended use and publication.
You should not submit private, sensitive or unnecessary personal information about employees, customers, family members or other individuals.
15. Children
The website and listing services are intended for adults and people authorised to act for businesses or property interests. We do not knowingly request personal information from children.
If you believe that a child has submitted personal information without appropriate permission, contact us so that the matter can be reviewed.
16. Third-Party Websites
The website may link to third-party websites and services. We are not responsible for their privacy practices, security or content. Users should review the privacy policies of external services before providing personal information to them.
17. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to the website, our practices or applicable requirements.
The latest version will be published on this page with the updated date. Where appropriate or legally required, material changes may also be communicated through the website or another suitable channel.
18. Contact
Questions, privacy requests, content concerns and listing-removal requests may be sent to [email protected].
Please identify the relevant page, listing or information and explain your request clearly.
Last updated: 13 July 2026